Colleen Carswell, a fractional COO at StructuredToScale.com, discussed her role in helping businesses enhance their backend systems and processes, as well as the importance of personalized software recommendations. She emphasized the importance of business owners understanding their current workflow and customer journey when evaluating software, as well as the need to verify information about software features before sharing it with clients. The conversation also touched on the upcoming Wedding MBA Conference in Las Vegas, where Colleen will share her insights on using SMS text messaging in business. StructuredToScale.com. @colleencarswell_